Vorex (v5.2.0) - June 2021

This release includes new features and fixes.

What's New

New Service Desk

Vorex has a brand new service desk experience. Navigate to My Profile > Preferences > Service Desk Experience > New View to enable the new ticketing interface. 

• Deep Links
  • Users can easily access the Account, Location, Contact information of a ticket by clicking on the deep link for View in Vorex. When the deep link is clicked a new tab for the respective modules will be presented.
  • View in IT Glue will enable access to Organization, Contact, Location, and Configuration data.
    Users will have to be authenticated to IT Glue to use the deep links.
• Ticket List Views now have a page title and breadcrumbs.

Quotes

Vorex is refactoring the quotation experience. This experience will include feature enhancements and a new look and feel. 

• The visibility of effective margins for a quote is available in the Summary toolbar.
  Users can set margin value per line item, in ($) or (%).
  
  

Finance	The Classic invoice template, "Summary Time Totals, Product Charges, and Time Notes" is now available via Ad Hoc Reporting. Select a template <X>, and then select attachments <A>, <B>, and <C>.
Reports	In Ad-Hoc Reports, for Service Desk > Tickets category, the Worktype field is added. Users can select this field in Sorts, Filters, and Layouts and report on the Worktype selected on a ticket.

Fixes

Service Desk	Fixed: Unknown ticket created from an email containing bad HTML tags failed to load.
API	Fixed: When trying to update a product using the Rest API /inventory/products/{Product ID} error 500 was seen
API	Fixed: API endpoint to Get all tasks filtered by name failed with an error.
API	Fixed: API endpoint to GET project tasks returned incorrect results.
General	Fixed: My Queue folder displayed an incorrect ticket count.
General	Fixed: Corrected suggested Dutch and Italian translations.
Xero	Fixed: Invoice exports to Xero failed due to API limitations.
New Service Desk	Fixed: When adding a related ticket, search by open date was not returning the correct tickets.
New Service Desk	Fixed: Users were unable to add time entry using the mobile app.
New Service Desk	Fixed: Tickets were not sorted by status.
New Service Desk	Fixed:Replies to a ticket were sent in plain text.
Projects	Fixed: When sorting on my open projects for complete status shows incorrect results.
RMM Integration	Fixed: Assets synced from RMM contained HTML characters on login name, last login name, and current user fields.